Politique d’expédition

We are committed to delivering your orders in a timely, secure, and reliable manner. Please take a moment to review our shipping policy to understand how your order is processed and delivered.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. Once your order has been processed, you will receive a confirmation email with shipping details. During high-demand periods, promotions, or holidays, processing times may be slightly extended, but we always work to ship orders as quickly as possible.

Shipping Time

Estimated delivery times depend on your location and selected shipping method. On average, delivery takes 7–15 business days after dispatch. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, weather conditions, or peak seasons.

Shipping Fees

Shipping fees (if applicable) are calculated at checkout and clearly displayed before payment is completed. From time to time, we may offer free shipping promotions, which will be clearly stated on our website or announcement bar.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email so you can monitor the progress of your delivery. Tracking information may take 24–72 hours to update after dispatch, depending on the carrier.

Customs, Duties & Taxes

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and may vary by country or region. We are not responsible for delays caused by customs processing.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery time, please contact us and we will assist in tracking your package. In the rare event that a package is confirmed lost in transit, we will work with you to provide a suitable resolution in line with our policies.

Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact our support team. We are always happy to assist and ensure you have a smooth shopping experience.