Politique de remboursement

We want you to shop with confidence and have a great experience with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.

Returns

We accept returns within 7–14 days of delivery (you can adjust this timeframe if needed). To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return.

Certain items may be non-returnable, including clearance or final sale items, gift cards, and products marked as non-returnable on the product page.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days. Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent by us.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us with your order details and photos (if applicable), and we will guide you through the process.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will arrange a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank or payment provider. Processing times may vary depending on your payment method. If you’ve done this and still haven’t received your refund, please contact us for assistance.

Contact Us

If you have any questions about our Refund & Return Policy, or need help with a return, please reach out to our customer support team. We’re always happy to assist and ensure your concerns are resolved as quickly as possible.